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Customer Care Officers Recruitment at Doculand Business Solutions Limited

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Doculand Business Solutions Limited is Nigeria’s foremost professional print and copy business center. We originated in Lebanon and we have branches in Jordan and Lagos. We are sought after for our excellent work, creativity and great customer service. We have a team of professionals who ensure we attain new levels in customer expectations and fulfillment.

Job Title: Customer Care Officer

Location: Lagos

Job Responsibilities

  • Welcome customer
  • Take all details needed for the order
  • Client enquiry & feedback
  • Updating data collected on a soft copy (excel sheet)
  • Reply e-mails if supervisor/Asst Mgr not present
  • Answering the phones after two rings
  • Give prices (with the help from supervisor/manager)
  • Up selling for both services and stationary section
  • Report to Supervisor

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Educational Qualification

  • Minimum of OND with 2-3 years of relevant experience in similar industry
  • Skills:
    • Excellent MS office skills especially MS Word and excel
    • Excellent communication via email
    • Ability to implement plans and instructions
    • Ability to work under pressure
    • Ability to plan and execute plans
    • Report writing
    • Problem solving ability

    Other:

    • Professional Certification in a Computer related course is an added advantage.

    How to Apply

    Interested and qualified candidates should send their CV’s to: careers@doculand-ng.com with the job title as subject of the email.

    Note: Only shortlisted candidates will be contacted.

    Application Deadline: 20th June, 2017.

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